Clients do not need a referral to use our services. Please encourage them to visit us directly. Please tell them about us and give them this flyer with our locations.

Approach

We use an evidence-informed brief solution-focused narrative approach integrated with various clinical models including CBT and DBT. We are non-judgmental, validate your concerns, and work collaboratively with the client. The focus is on abilities, resources, and skills that the client has or wants to further develop. Together we will target a priority concern and co-develop a plan they feel comfortable with. Counselling sessions last between 45-60 minutes.

Qualifications of counsellors

All of our staff are qualified and trained to provide this service. Each is registered with their professional College. Ongoing professional development is required several times per year. We use PCOMS (Partners for Change Outcomes Management Scale), to monitor the quality and outcome of our service. The What’s Up Walk-In program is evaluated quarterly.

Presenting Problems of our Clients

While there is no problem too small or too big, these are some of the reasons people visit us:

  • Depression
  • Anxiety
  • Conflict in the family
  • Suicidal thoughts
  • Bullying
  • Sexual and gender identity
  • Parenting challenges
  • Parent-child relationship challenges
  • Child development
  • Racism
  • Sexism
  • Homophobia
  • Newcomer issues
  • Sexual assault